Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure and personalised experience. When you register an account or make a transaction, we collect details such as your full name, date of birth, email address, residential address, telephone number, and payment information. This helps us verify your identity, process deposits and withdrawals, and meet regulatory requirements.

In addition to information you provide directly, our systems automatically collect technical data whenever you visit our site. This includes your IP address, browser type and version, device operating system, pages viewed, time spent on the site, and referral sources. We also use cookies and similar technologies to remember your preferences and improve site functionality.

How We Use Your Information

Your information allows us to create and manage your gaming account, complete financial transactions, and offer customer support when needed. We also analyse usage patterns to enhance our platform, develop new features, and ensure our games run smoothly across different devices.

Where you have given consent, we may send you updates about promotions, bonuses, and new games that we believe will interest you. You can adjust these preferences at any time through your account settings or by contacting our support team. We never use your data for purposes incompatible with the reasons it was collected.

Sharing and Disclosure

We may share your information with carefully selected third parties who help us operate our services. These partners include payment processors, identity verification providers, hosting services, and analytics companies. All such partners are contractually obligated to keep your information secure and to use it only for the purposes we specify.

We may also disclose information when required by law, such as to comply with licensing obligations, respond to lawful requests from authorities, or protect the rights and safety of our users and our platform. We do not sell your personal information to third parties for their own marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users, remember your login details, and understand how visitors interact with our content. Essential cookies enable core functions such as account security and game access. Additional cookies help us analyse traffic, measure the effectiveness of our promotions, and personalise your experience.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use some features of the site. We regularly review the technologies we use to ensure they remain necessary and proportionate.

Data Security

We take reasonable administrative, technical, and physical precautions to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes encryption of sensitive data during transmission and storage, strict access controls for staff, and regular security assessments.

While we work hard to safeguard your information, no system can guarantee complete security. You also play an important role by keeping your password confidential and notifying us immediately if you suspect any unauthorised use of your account.

Your Rights and Choices

You have the right to know what personal information we hold about you and to request corrections if any details are inaccurate. Under certain circumstances you may also ask us to delete your information or restrict how we process it. To exercise these rights, simply contact our customer support team with a clear description of your request.

We will respond to all valid requests within a reasonable timeframe and in accordance with applicable laws. Please note that we may need to retain certain information for legal or regulatory reasons even after a deletion request.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes we will post the revised version on this page and update the effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please reach out to our support team through live chat or by emailing our designated privacy contact. We are committed to addressing your concerns promptly and transparently.

This policy is effective as of January 2025 and applies to all users of Dolly Casino in Canada.